Refund Policy

1. Your statutory rights

Nothing in this policy affects your rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. This policy explains how those rights apply to digital downloads and is in addition to, not instead of, the law.

2. The 14-day rule and digital downloads

Normally you can cancel an online purchase within 14 days for any reason. For digital content, that right ends once downloading begins, provided we told you so and you expressly consented. At checkout you confirm that:

• you want the download to start immediately, and
• you understand your 14-day right to cancel is lost once it does.

If you bought but never downloaded, the 14-day cancellation right still applies — email us and we will refund in full, no questions asked.

3. When we always make it right

Whatever the 14-day rule says, we will repair, replace, or refund a purchase at any time when:

• the download is corrupt, incomplete, or missing files;
• a file won't open on a standard reader (EPUB/PDF);
• the bundle contents materially differ from its description.

4. How to ask

Email support@babes-bookstore.example with your order reference and one or two sentences about what went wrong. We aim to reply within 2 working days. Approved refunds are returned to your original payment method — typically within 5–10 working days, depending on your bank or payment provider.

5. Chargebacks

Please talk to us before contacting your bank — it's faster for you and cheaper for a small shop. We will never dispute a legitimate refund request.